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Coping with Customer Complaints

Posted by: Radio 2UE | 12 June, 2012 - 1:20 PM
Customer complaints should be addressed immediately

When customers complain some businesses handle the issue well, while others inflame the situation further. Customer service expert Martin Grunstein explains to John Stanley what we really want when things go wrong.


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Blog comments Your Say

  • Try Customer relations in an Automotive manufacturer/distributor. Virtually every customer contact involves dissatisfaction with the product, quality of service, misleading information, misunderstandings or personality conflict with dealer personnel. Better still, Don't Try It!

    David T. Wednesday 13 June, 2012 - 2:34 PM

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