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Customer from hell syndrome

Posted by: David Prior | 18 August, 2010 - 12:35 PM
An example of how Coles help their customers get better service

George & Paul discuss the story of a flight attendant who quit his job in spectacular fashion after dealing with a disgruntled passenger. Barry Urquhart, on what to do when you are confronted with the customer from Hell.

 

Blog comments Your Say

  • I can understand and support a worker doing this sort of thing when dealing with a so called customer from hell. There are so many damned knuckleheads out there just using every move to rort a service provider. I have seen it everywhere. Alive and well. We need strong people to deal with these dunces indeed!

    Sam Thursday 19 August, 2010 - 8:56 PM

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