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What we're talking about
- Roberto Georgio on Nova Peris sets back race relations? obviously not very impressed with whites, but happy to take there hard earned money. more
- Barry G on Sydney kids calls for Islamic caliphate By By , Thanks Rudd AND Gillard ,,Seeya Australia. more
- Cleangirl on Nova Peris sets back race relations? Claims to be the victim here ??? more
- Tony on Sydney kids calls for Islamic caliphate And as if the police will get anywhere? These people seem to be able to do whatever they want too, whenever they want too, ... more
- NO MONEY NO HONEY on New Gold Opal card for Seniors Beware, the scheming movers & shaker's agenda is to make a $cashless society. more
- Keith A Tudor on Should Nova Peris quit the Senate? @ Realistic-Canberra - well said indeed. It is quite sickening the mess Madame Gillard left us all - including the abject ... more
- Join the Q Society on Sydney turns blind eye to homeless No they don't, when the nameless arrived on leaky boats they were given Government housing, white goods and the never ending ... more
- REALISTIC-CANBERRA on Should Nova Peris quit the Senate? Senator Nova Peris was always going to be just another one of failed prime minister JuLia Gillard's sick jokes. No wonder ... more
- SLOPPY JOE HOKEY-CANBERRA on Sydney turns blind eye to homeless Our grandstanding, uncaring governments, both Labor/Green & Liberal are donating countless $billions of borrowed $$dollars ... more
- Cleangirl on Should Nova Peris quit the Senate? The Token job placer should also stand down, disgraceful. more
- peter on Excise lift: Petrol prices set to rise get more attention on pump price we should be paying after lower crude price drop , why the lag in price drop we pay through ... more
- SLOPPY JOE HOKEY-CANBERRA on Why paying more for petrol stinks! I remember the big con, the panic, scare campaign 40 years ago when we were told we would run out of oil within 5 years and ... more
- Greg O on Excise lift: Petrol prices set to rise Well something has to rise if any Government no matter who it might be is going to pay back the massive debt that the Kevin ... more
- Cleangirl on Why paying more for petrol stinks! why not 40c on Dog food, or a charge for cyclists ? Motoring is a necessity. more
- EMPTY TANK on The Whisper: Woolies Woes I wish greedy Woolies and Coles would be stopped from messing about with petrol $prices? This a very big election issue... more
- REALISTIC-CANBERRA on Sydney auctions held in Mandarin Evidently these days Aussies have got no money to bid with...so much for so called free trade, well done big Joe? more
- Bao Tran on Who let 11yo runaway stay 2 nights? Good question. This day and age you have to be either very brave or very stupid. It shows how society is now. What if it was ... more
- Tanya on Sydney auctions held in Mandarin We wanted to buy an investment property a few years ago. Looked at a lot of different agents, but one of them most ... more
- Joanne L. on Who let 11yo runaway stay 2 nights? After what happened to Daniel Morcombe, I feared the worse, thank God she is alright...there is a very big lesson here for ... more
- Barry G on Sydney auctions held in Mandarin By By Australia , A special thanks to Gough Whitlam for those big reforms , more Labor disasters from back then and many ... more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM