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- Sydney facing homeless challenge
- NRL Monopoly: twitter goes viral
- Australia's record games gold haul
- Loo with a view a step too far?
- Sydney Art: what do you think?
- McClymont: He who must be Obeid
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What we're talking about
- Kimber on Australia's record games gold haul This is the best news story and 'reality' TV in the last two weeks, will be sorry when it's all over, so proud of our ... more
- Tony on Terror links to Aussies in Syria Does anybody really think that these lowlife scum of the earth will ever see the inside of an Australian prision? What the ... more
- Loudon Cleary on What to call the new CBD sculpture? Artless, ugly, a mindless scribble that must have taken all of 30 seconds to conceive and draw. Jorn Utzen, where are you? more
- Join the Q Society on No place to top up Opal cards? I can't even find out how much want to charge me to buy one to get the honour of paying for a ride! more
- Jan McTiernan on Sculpture revealed for Sydney CBD It looks like it could be a lightening conductor.I hope no one dies from it.Cannot see it being a big tourist attraction. more
- Cleangirl on What to call the new CBD sculpture? The Wilted Clover. more
- Cleangirl on Work for Dole rules far too strict? You can`t have these guys doing nothing. Send the long termers off to pick fruit for 6 week stints, others to take up those ... more
- fabio on Work for Dole rules far too strict? Cheap CRUSADE against unemployed!Pick on the rich tax dodgers more
- Samuel J on What to call the new CBD sculpture? Well, I don't think it is a caricature of the shape of Clover Moore - it is more of a bastardised shape of body of Marilyn ... more
- carole on Sculpture revealed for Sydney CBD What a complete waste of our money. God save us from idiots.. more
- Laura on No place to top up Opal cards? Why hasn't the Govt. organised a solution regarding the purchase of OPAL tickets? this is a nightmare for all commuters ... more
- Mike on Sculpture revealed for Sydney CBD LooksÂ like Clover Moores brain and just as empty more
- James W on Work for the dole doesn't work Abetz tells Brisbane that a face to face meeting with an enployer is the proper way to apply for a job. 40 meetings a month ... more
- Paul Barnham on Sculpture revealed for Sydney CBD What a waste of money. I think it has a touch of the "Emperors new clothes" more
- Sean on Sculpture revealed for Sydney CBD Giant Tapeworm!Inject it into all the clowns at the council who decided to block up the streets with this ridiculous, ... more
- SLOPPY JOE HOKEY-CANBERRA on Work for the dole doesn't work From what I can see, so called "volunteers" aka "work for the dole" in charities like Vinnies, Salvos, Smith Family etc is ... more
- SLOPPY JOE HOKEY-CANBERRA on Work for Dole rules far too strict? Evidently all of these so called "free trade agreements" have decimated our job market. The days are long gone where you ... more
- Tony on Work for the dole doesn't work Of course work for the dole will not work for those who don't want to work! more
- Jester4212 on No place to top up Opal cards? Even with our horrible 'Myki' travel solution in Melbourne we can still top up at all train stations.Forget about these auto ... more
- Greg O on PM Abbott: struggling for respect? This is the type of poll result that you get when far too many people think the qualities of a good Prime Minister are ... more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM