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What we're talking about
- peter on NBN: Coalition's broken promise? how much faster would the internet be without all the spying on Australians and will this be sold off once it has been in ... more
- Keith A Tudor on Public transport costs to rise Here we go again, another disaster at the hands of the bumbling, indeed useless damned O'Farrell government. It would be ... more
- Keith A Tudor on Should the smack be banned? I have no confidence whatsoever in anything this hopeless, indeed useless UN mob have to say! I agree with Mr Abbott - we ... more
- Cleangirl on Holden to end manufacturing by 2017 G.M America has just paid back with interest the bail-out money they got from the government. Why do we keep throwing out ... more
- Cleangirl on Should the smack be banned? No. Where do the P.C police want to stop ? Outlaw piercings, non-payment of pocket money, circumcision. Look at discipline ... more
- Robert on Should the smack be banned? The UN should butt out of our personal family lives and stop trying to push their global socialist agenda down our throats! ... more
- Jester4212 on Should the smack be banned? It should be at the discretion of the parent.This should not be a law enforced by the government. I agree with the PM's ... more
- Greg O on Holden to end manufacturing by 2017 There was a time when we made everything in this country but that was back in the days when there was no other country that ... more
- James W on Holden to end manufacturing by 2017 Paul Murray - The Australians story about Holden and the Unions is an 'Opinion' piece, suggests it's not fact. I don't ... more
- Robert on End of Aussie car manufacturing? Why should anyone complain? You all wanted globalisation and here it is taking away jobs and sending our economy downhill to ... more
- Phil on Holden to end manufacturing by 2017 Classic case of Dutch Disease. Our Mining Sector - which we subsidise too, by the way - is pushing up the dollar making it ... more
- Samuel J on What angers you on Sydney roads? I utterly dislike tailgaters which effectively is 'menacing driving',then those boofheads with P plates who drive like ... more
- Ben on Holden to end manufacturing by 2017 Why do these workers get promised all this assistance when us normal working people are expected to fiend for ourselves?I, ... more
- Bikinis not Burkas on Move aside macaroon, eclair's here! Where are the ones for Diabetics? more
- Kimber on Holden to end manufacturing by 2017 Yes I voted Liberal but I don't think the entire blame sits with politics.I am very sorry for the workers but how many ... more
- Kimber on Christmas lights being knocked off? It not only brings joy for people to see the lights but also for the people who take the time to put them out. We have not ... more
- Kimber on Knockout: deadly game of the streets Talk about 'life imitating art' this is life imitating violent electronic games, these thugs have no handle on what's real ... more
- Keith A Tudor B.Ec on Holden to end manufacturing by 2017 @ Joe posting here - too right it was the damned Unions and their unrelenting wage demands and so call enterprice bargaining ... more
- Samuel J on Holden to end manufacturing by 2017 I blame none other than the greedy mob General Motors Chevrolet in Detroit and the Workers' Union for this decision. They ... more
- Joe on Holden to end manufacturing by 2017 Well done Australians. Clap, clap, clap. To all those who placed their cross over the LIBERAL box in the past election, be ... more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM