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What we're talking about
- derbyiter on Tax: companies paying a fair share Well, that's the business end of TOWN,TAKEN CARE OF NOW !So, " WHEN ARE THEY GOING TO NOW DO THE SAME THING ON OUR FAT ... more
- The game changer on George Piggins: being too stubborn? South Sydney is a great part of a great city and a great state. South Sydney is a great football club. Unfortunately the ... more
- Keith Hanby on Price Hike: Reserve Our Gas It is about time the government of this country stuck up for this country anddo something to protect us,not other countrys. more
- James W on Tax: companies paying a fair share Us salary and wage earners are the plebs that will be footing the thick end of the repayment of stimulis debt whilst ... more
- GREED on Price Hike: Reserve Our Gas Prices used to be stable for over (10) ten years, now we are being gouged for nearly everything? Just because they can do ... more
- RATES ROADS & RUBBISH on North Sydney council suspension? Ditto inept, out of touch Holroyd Council, a bunch of losers looking for a green cause. The coming "amalgamation" will not ... more
- des polson on George Piggins: being too stubborn? Get off George's back. Has he not done enough for the club. We would not be talking about a 21st premiership if it was not ... more
- Gary Anderson on Ice devastating Sydney families The best way to tackle the ice problem is legalise marijuana, have very good education about oral cannabis use and ... more
- Ben on Landmark case on Free Range eggs I feel so sorry for all those poor chickens and I am disgusted that humans are such swines and think it is ok to do that to ... more
- REALISTIC-CANBERRA on Lower the voting age to 16? For the best results, voting should be for mature, objective people only, who know how to critically think, the age should ... more
- Kevin on Gillard interview a tacky TV ad? Evidently Julia Gillard is a very troubled female of no substance and her darling Ray Martin hates the Australian flag? more
- Tejas on Testing 85c Bread - does it bounce? I didnt even know about that bounce test. But no surprise. Cheap is not always good. I wouldn't buy it. White bread is ... more
- Samuel J on Teen terror suspect had big plans? The ISIS and/or ISIL black rotten damned flag ought to be banned and anyone displaying it in Australia should be either ... more
- REALISTIC-CANBERRA on Labor in lockstep over fighting ISIL We never learn by history do we? So why do we keep having ourselves on...fighting is in bred in these people, it has been ... more
- Cleangirl on Facing the unknowns in Middle East Ask Australian Moderates what if anything we should do to stop I.S. and then ask them what we should do with those returning ... more
- Join the Q Society on Climate: are we serious enough? I am still waiting for someone to out the mongrels that caused the climate change that produced the evil fossil fuels!The ... more
- Craig on Facing the unknowns in Middle East These actions are not about bringing peace.This war will go longer than any war in history and it has not even been declared ... more
- Craig on Climate: are we serious enough? No we are not serious enough, let's price electricity out the realm of everyone from the so called"middle" class down. ... more
- Vince on New terror laws to prohibit torture Torture sounds rather humane compared to what these bastards are dishing out overseas. more
- I propose new Middle East laws on Not in the name of religion 50 years of relentless vicious abuse is enough. I will not stand idly by and allow that abuse to destroy the next generation ... more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM