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What we're talking about

  • GLOBAL COOLING... on Has the PM finally found his voice? When the going gets really tough, the tough get going. Can you just imagine if pathetic Julia Gillard was prime minister ... more
  • Peter on Death toll climbs in Gaza crisis Why they're pissed 1. Electricity is available for only 8 hours per day, . 2. 90% of the water found in the Gaza Strip is ... more
  • PROFESSOR FLIM FLAMMERY on The Carbon Tax repealed in Senate @Craig asks: "I would love to know just what that cause is."? Obviously $$$$$$$$$ money, money and more money for the ... more
  • GET REAL... on UN unanimous vote on MH17 The minute this happened that tough guy, gutless bully, President Putin should of went directly to the crash site and taken ... more
  • CHILDCARE?? on Why do we need childcare subsidies Childcare is a bit rough on the kids. Previously the parents took responsibility of caring for their tiny tots and made ... more
  • Greg O on PM fails to get bounce in polls It is the old democracy tradition again. The electorate always votes for the party that promises the biggest bag of goodies ... more
  • Keith A Tudor on Horror scenes from Flight MH17 Putin eh! Just look at the face and the eyes embedded in it! A stark appearance/psysiognamy as cold and frozen like the ... more
  • GOOD GOD...JESUS on Horror scenes from Flight MH17 I saw them devils on television throwing dead humans in body bags around like bags of potatoes. Russian President Putin and ... more
  • VODKA on Flight MH 17: bring them home As soon as this damned evil happened the world should of immediately responded and taken the initiative, deploying elite ... more
  • Craig on One man to blame for MH17 tragedy You fluoridated, brain dead idiots, It's America that needs a war not Russia. Keep on believing the American version of ... more
  • Tony on PM fails to get bounce in polls This makes no sence! Abbott makes Rudd/Gillard/Rudd look like ostriches with their head stuck in the sand. Finally a PM who ... more
  • Jonathon L Benson on PM fails to get bounce in polls The survey was obviously conducted in the die-hard labor party electorates. You know, the ones that say "I vote labuh ... more
  • Timothy on One man to blame for MH17 tragedy hmm is it a coincidence that this should happen when Israel is slaughering children and women in Gazza.?How come it had to ... more
  • Keith A Tudor on 37 Aussies shot down over Ukraine Lies, lies and damned Vladimar Putin the ex KGB creep indeed! I trust he gets his just desserts in the fullness of time. So ... more
  • Rod on One man to blame for MH17 tragedy Hi Guys,If the Russians supplied these deadly and complex weapons to ill-trained rebels, who did not have the needed ... more
  • Samuel J on Sydney drivers ignoring road rules I take great delight when I see them wheeled over by the police and booked up. These Sydney creeps drive like damned ... more
  • Jonathon L Benson on One man to blame for MH17 tragedy His name is Vladimar Putin. Not a leader's bootlace. Ex KGB operative who seriously has a lot to answer for. I would not ... more
  • Join the Q Society on Smoking on the decline @ Keith A Tudor,So would I, but a ban needs to be enforced and the current bans are not.Have you seen the suicidal idiots ... more
  • Join the Q Society on Real home grown terrorism concerns The problem is ISLAM, research the Quran and realise why.From subjugating, taxing and killing those that are deemed non ... more
  • Craig on The Carbon Tax repealed in Senate Rising sea levels Mr Shorten? I live near the waterfront and last time I looked it was the same as always. Sea levels do not ... more

Customers want better staff service

Posted by: 2UE | 26 September, 2012 - 7:54 AM
Customer complaints should be addressed immediately

If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.

Stay up to date on breaking news with 2UE on Twitter  

Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.

Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.

Gerry Harvey says that method can't give a true national indiciation of his company's service.


Parents rights eroded over children?

Underage drinking police operation in Sydney's CBD

What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.

Are you being undervalued at work?

Older workers: how business is waking up to their experience

How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.

Blog comments Your Say

  • The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?

    Danny Dix Saturday 29 September, 2012 - 1:46 PM
  • Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).

    David T. Thursday 27 September, 2012 - 3:32 PM
  • I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
    Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
    What is the use of service when all they say is sorry we don't stock that item sir!

    Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
  • (Sorry re-posting due to earlier typos):

    A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.

    Kim C Wednesday 26 September, 2012 - 12:53 PM
  • It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.

    David T. Wednesday 26 September, 2012 - 9:50 AM

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