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What we're talking about
- James W on Hawke-Keating: who was better PM? Does it matter? What is clear is that they were both better than the current one. more
- Tony on Stopping fighters heading overseas Why the hell stop them? If they want to go and fight and die in some desert cesspool then let them. How about we encourage ... more
- Cleangirl on "Fat" Clive Palmer is fair game? Fat is the new smoker. more
- Cleangirl on How to stop youth going jihadist? Islam seems to cost us big time, will we ever get any benefit, or is this money insurance ? more
- James W on Cardinal Pell just doesn't get it? Cleangirl, are you saying that nearly all of those found guilty of sex offences against children, don't go to jail? more
- fabrizio on Parents at forefront of terror war? Most mulsims not terrorists and have spoken up against it.Just like most catholics are not child abusers. more
- Join the Q Society on Opal Card: lengthy commuter delays? Oh well, back to the car, no delays there, LOL. more
- Tejas on Labor's broken promises generation So many books have been written about Labor recently, add this one to the list.Indeed, their demise from controlling all ... more
- Greg O on Baird polls on the rise I am not surprised. This shows the people of NSW are at last starting to think. If the corruption scandals involving the ... more
- Luigi T Cassimatis on Cyclists party to contest next election We need them in there like we need a bike seat up our backside. Dear oh dear it gets worse day by day with these creeps and ... more
- Gary on Opal Card: lengthy commuter delays? My wife and I used our Opal cards on the weekend. Not one problem, worked faultlessly, best thing ever for public ... more
- Ben on Opal Card: lengthy commuter delays? 1) Opal cards must become anonymous as promised and not delivered.2) Opal card system has to be fixed so that one does not ... more
- Samuel J James on Baird polls on the rise @Paulo - there is no other political party with the necessary credentials, the integrity, perspicacity or the skills needed ... more
- paulo on Baird polls on the rise Time to throw liberals out of NSW and try others. more
- fabio on Cardinal Pell just doesn't get it? Catholic church in the West is almost irrelevant and hypocritical .No lectures from them. more
- Cleangirl on Cardinal Pell just doesn't get it? He didn`t think before he spoke. So how about we ask the Judiciary why nearly all sex offences involving a child rarely get ... more
- Samuel J on Cardinal Pell just doesn't get it? This man is just a silly big fool. And the so called Vatican transferred this dunce to their Vatican thinking they would get ... more
- Tejas on Justin Smith's Ice Bucket Challenge Good on you Justin and to Brad Hazzard for accepting the challenge. That was a touching tribute to your mate, all in the ... more
- Angela Coombes on Cardinal Pell just doesn't get it? Thia man is not worthy of his rank. It is little wonder right thinking people are deserting the Catholic church with this ... more
- Tony on Muslim leaders anti-terror law anger You know you are on the right track and doing the right thing when so many of these lunk heads complain. All these measures ... more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM