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What we're talking about
- adam on Should we ban local ISIS flag sales? Justin, the extract below is from Christian News Minute (CNM) I hope it gives you pause for thought.The ISIS flag consists ... more
- The Devils Advocate on Too apathetic to make a change? Neil really wants to say the number plate is an antiemetic racial slur. He is prevented from saying that because he has ... more
- RAKESH ADUK on Too apathetic to make a change? Garry Linnell talks a lot of sense! Whenever I go overseas and see the beautiful Aussie flag, it immediately takes me back ... more
- mike deegan on Pauline's advice to Jacqui Lambie if the press give Lambie a fair go she may one of the better senators in the 40 years more
- scott on Father's gift to save his son Thanks for these inspiring stories! Not everyone ends up being healthy enough or a good enough match to be able to be a ... more
- Bikinis not Burkas on ISIS flag auctioned at Sydney mosque Try carrying a radar detector in NSW and see what happens, that lowers their revenue base but carrying a death flag doesn't, ... more
- Tejas on Ban Fred Nile's 'Burqa Ban' BS? Of course every sane person should oppose it. He tried in 2010 and failed, he will fail again. This is what has engulfed the ... more
- Nobody can help those who dont help themselves on Lifting the terror security risk Cook and Columbus gave beads and trinkets in exchange for land and control. But you are much smarter than the poor ... more
- Iman on 3D printing: the future unlimited? Interesting, to get more benefits from 3D printing. more
- Keith A Tudor on PM again overseas: trip #11 @Tejas posting here.Well boo, hoo,hoo to you. Our PM was elected as a leader to undertake high level executive leadership ... more
- Samuel J on ISIS is 'evil and must be destroyed' @Gretta Frankie - absolutely agree. It was utterly disgusting the videos of these barbaric ISIS MONGRELS slitting throats of ... more
- Barry G on ISIS flag auctioned at Sydney mosque They better not wave that flag in my town ,it wont be nice. more
- Angela Coombes on ISIS flag auctioned at Sydney mosque @Ross - great comment. And Madame Milne of the equally useless greens party thinks we can resolve all of this ISIS barbaric ... more
- Coasty on "Zero tolerance" on ISIS flag auction Can anyone please explain to me the reason why Islamic leaders are so silent, so apathetic, so unwilling to stand up in the ... more
- Ben on How to beat the Opal Card system I do not understand why you are trying to encourage even MORE people to use public transport. Trains and busses have been ... more
- The scourge of Terrorism on "Zero tolerance" on ISIS flag auction Terrorism is always terrorism. It is never acceptable to commit an act of terrorism. It is never acceptable for ANY party to ... more
- Jonathon L Benson LLB on ISIS flag auctioned at Sydney mosque I blame this wishy washy government of nsw. They have the power to outlaw this barbaric flag but are scared of their shadows. more
- Craig on US expanding role in Middle East To get to the crux of this matter, it was US support for the so called rebels in Syria that has led to the creation of this ... more
- Angela Coombes on ISIS flag auctioned at Sydney mosque @Ross - absolutely correct. Our out of touch governments should legislate to declare the ownership, carriage, sale, flying ... more
- Cleangirl on "Zero tolerance" on ISIS flag auction As welcome as a KKK flag. more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM