- "Islam" absent over UK terrorism?
- Vivid Sydney lights up the CBD
- Was the Warner fine appropriate?
- Tom Richards, Wallaby Warrior
- Call to ban live sporting odds on TV
- Protecting against insidious terrorism
- Tributes flow for Hazel Hawke
- Open Mic: Distance Education
- RSS Syndicate this blog (XML)
What we're talking about
- Peter on Ford to cut production in Australia And now the ACTU come charging in on their white donkey, guns ablazing seeing who they can hit in a ridiculous attempt to ... more
- peter on Was the Warner fine appropriate? Cricket, football, soccer, racing just about any sport these days is subject to bizarre and draconian laws of conduct that ... more
- Simon on Ford to cut production in Australia communism in the making. So who controls it all? lets not be niave about this. more
- Peter on Protecting against insidious terrorism Of course there will be copycat attacks, the followers of the religion of peace believe that everyone that does not believe ... more
- CARMEN on Tributes flow for Hazel Hawke The passing of Mrs. Hazel Hawke has really saddened me...I had a lot of respect for this wonderful person who always came ... more
- Douglas on Ford to cut production in Australia At least the workers are getting 3 years notice, better then 3 days more
- Keith A Tudor on 19 new charges against Thomson And so the charges pour in and are added to the mass of other charges already preferred against this joker - yet it drags on ... more
- Samuel Kyrikos on Ford to cut production in Australia I agree this has been coming your years. Little or no productivity and vehicle improvements. I believe the trade unionists ... more
- paulo on UK terror: soldier hacked to death Robert.I studied history and most people know that the nazis wanted to dominate europe .They also murdered ... more
- paulo on UK terror: soldier hacked to death So Peter you are an example of what i said about extremism or You accuse muslims of rioting ,raping, riots yet you forget ... more
- Peter on UK terror: soldier hacked to death @ Robert: I think you might be the one who needs to research WWII. This time open your eyes. more
- Katrina Haller on Calls to legalise euthanasia in NSW Assisted suicide has been prohibited for over 2000 years. It would have made doctors into killers. We can focus on care for ... more
- Vince on Calls to legalise euthanasia in NSW I would like to know what these politicians would do if they knew someone who was going through unimaginable suffering. I'm ... more
- Vince on Ford to cut production in Australia Totally agree with Peter. The writing was on the wall years ago, so it should not have come as a surprise. I can't feel ... more
- Kimber on Calls to legalise euthanasia in NSW Anybody who has had to sit by the side of terminally ill person and see their distress at having to linger and suffer in ... more
- Robert on UK terror: soldier hacked to death @paulo. You havent got a clue about WW2. Try researching without hollywood movies and propaganda books. more
- Robert on Ford to cut production in Australia So much for globalisation. Boy they really suckered us into that one. more
- Peter on UK terror: soldier hacked to death And one of the biggest supporters of the Nazi's was Islam! the SS even had a muslim death squad! The EDL and other so called ... more
- Peter on Ford to cut production in Australia And who didn't see this coming years ago?Typical Labor and Unions not living in the real world and understanding that ... more
- Peter on Premier sticks with Gonski decision Barry was conned by Ju-lier!There is no extra money for Gonski! Any money they do have has been re-directed from other ... more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM