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- Gary on Too late to stop climate change now? I simply let the facts talk to me and as Garry Linnell stated it was warmer 27 years ago. So where is the evidence of ... more
- helen on Scrap the My School website? Hello Angela, have just read Peter 'Fitz' remarks re your morning show. Agree! you are a delight to tune into each ... more
- David T. on Do we still need a Women's Day? In my experience, every day is Women's Day. more
- David T. on Pay kids to eat their vegetables? How "bloody" stupid. Government, stay out of our lives. more
- David T. on Schapelle: Journos deported from Bali Break another country's laws and you can expect to be treated according to their law. I have no sympathy for thede ... more
- Rod M on Schapelle: Journos deported from Bali To me it seems very clear why journos are being booted out of Bali. Their courts expect people to abide by the spirit and ... more
- Mary on Pay kids to eat their vegetables? What a waste of the tax payers money, why not give it to hospitals... they need it more. more
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- Kimber on Pay kids to eat their vegetables? OMG, pay people to lose weight, pay people to quit smoking, now this.From the time kids can eat solid food fruit and ... more
- Jester4212 on Pay kids to eat their vegetables? Why why why must the govenrment become involved?! Even for parents to pay their children to do this is unbelieveable. They ... more
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- Greg O on Kevin will stop second Crimean war? Of course Kevin will stop the war and I have no doubt he will also help the Russians tackle global warming by putting pink ... more
- Coasty on Sydney's outbreak of ablutophobia No-one minds backpackers. They're great. I was one & I want my kids to do it. The problem here, is one that's all too ... more
- Cleangirl on Kevin will stop second Crimean war? Kevin ? Twins sharing the same name. Why is he allowed in with the U.N ? Why do we even financially support both Kevin and ... more
- Bikinis not Burkas on What frustrates you on our trains? What frustrates you on our trains?That they refuse to supply a mobile number so that we can give them live updates of ... more
- Jester4212 on Sydney's outbreak of ablutophobia Well said. more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM