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What we're talking about
- Tony on Greens Grinch against Christmas Another stupid Green moron steps up to the PC plate and tries to force his brand of nonsensical clap trap down everybodys ... more
- Judyth Kelly on Greens Grinch against Christmas Dear Stuart,The alderman is hiding behind his atheist beliefs and inferring the complaints are coming from either the Jewish ... more
- PEACEFUL ISLAM? on Canberra faces similar Ottawa threat? And our weak, obfuscating Liberal Prime Minister Tony Abbott does not want to ban the burqa, like sensible France? Dear oh ... more
- SMILING CAPTAIN EMAD.. on Canberra faces similar Ottawa threat? Lets get the "sorry" Labor/Greens party to take charge of our national security!! more
- Tejas on Why has Balibo 5 inquiry stopped? Well said Justin. Very passionate. Clearly it seems the government has put pressure on the AFP here. Basically so as to not ... more
- REALISTIC-CANBERRA on Aussie jihadist signs death warrant? What do you really expect now with undisciplined young teenagers behaving like gangsters on our very own lawless streets. ... more
- SMILING CAPTAIN EMAD.. on Why has Balibo 5 inquiry stopped? Hardly surprising is it! What do you really expect, when our fearless untouchables the Australian Federal Police sat there ... more
- Tejas on Equip police with video cameras Actually I am personally not surprised the civil libertarians are supporting it. We all know about police brutality. They ... more
- Cleangirl on Why has Balibo 5 inquiry stopped? Political Correctness does not allow questioning Islamic nations or their practices. more
- James W on Woolies pulls "offensive" singlets I took the advice. I didn't love Woolworths one day and so I left. Went to Aldi. i've been back to Woolies since, the T ... more
- Keith A Tudor on Truck crash at traffic hotspot I wish various authorities and media would stop calling these smashes involving trucks as 'accidents'. In almost every case ... more
- Tony on Aussie Jihadist's threat to PM What a Tool!Lets hope one of the first things the SAS do in Iraq is to make this idiots day! more
- Realistic on The Whisper: Waste at Tafe Surprise surprise, long ago, thirty years back the Liberal NSW Education Minister Terry Metherell rightly said that TAFE was ... more
- ETERNITY... on Tributes flow for Gough Whitlam Well Australia can thank Gough Whitlam and Al Grassby and indeed the Labor party for so called multicultural Sydney. more
- Laura on Truck crash at traffic hotspot Shocking, and thoughts go out to those personally affected; speedy recovery all. But let's have a proper (timely ... more
- Yusuf on Aussie Jihadist's threat to PM Brain washed idiots. Lock them up and leave them there for life. more
- yusuf on Tributes flow for Gough Whitlam A man of real substance. My condolences to his family. more
- Yusuf on The Whisper: where burqa ban began Australia has its own values and freedoms and does not have to follow other countries. There are also examples of other ... more
- TEN FOUR... on Truck crash at traffic hotspot Our shabby roads are dangerously congested with heavy trucks in a big hurry and they take little care, whizzing in and out ... more
- SLOPPY JOE HOKEY-CANBERRA on Malcolm Fraser's tribute to Gough These lavish perpetual prime minister's pensions are a bit of alright! And then a huge budget State Funeral with a ... more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM