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What we're talking about
- Alan J on Mike Baird set to become Premier Barry appeared spooked? Why did he panic? more
- Tangled Web on No alternative but for Barry to resign? @Shaun...Look we can all have memory lapses. However, in this Barry O'Farrell case, Mr. O'Farrell categorically denied ever ... more
- Harry on Would you like us to be a republic? @adriano you sound a little confused, don't let the facts get in your way. The IMF have directed bankrupt England to print ... more
- Tangled Web on Mike Baird set to become Premier Look we can all have memory lapses. However, in this Barry O'Farrell case, Mr. O'Farrell categorically denied ever receiving ... more
- adriano on Would you like us to be a republic? Harry is the most popular uk name mohammed is only number 19.Also steve you are wrong about the UK economy.It will rise by ... more
- David on No alternative but for Barry to resign? Barry did the right thing to resign, but given the timing of the events surrounding the bottle delivery, anyone could have ... more
- davo on Royal family’s affection for Australia? Of course they like australia .WE HAVE FOOTED THE BILL for their trip! more
- Samuel J on Barry O’Farrell resigns as Premier I believe O'Farrell had a genuine memory lapse! And his ambushing by Watson SC of ICAC has not proven corruption either on ... more
- Shaun on No alternative but for Barry to resign? Premier O'Farrel deserves a second chance. Why don't we bring him back? more
- Robert on Have you lost faith in politicians? Lost faith?! Are you joking?!I stopped voting years ago. I hand in informal votes.Once you find out about the new world ... more
- Robert on Would you like us to be a republic? A Republic yes but DONT change the flag. more
- Tangled Web on Was bank 'glitch' due to Heartbleed? Apparently our movers & shakers want a cashless society? What happens when the whole system crashes? It would be chaotic ... more
- Cleangirl on Would you like us to be a republic? Can ANYONE name a Republic or republic model better than what we have ? Do we choose from any of the African models ? or ... more
- Angela Coombes on Have you lost faith in politicians? Well this Robertson joker has not got the credentials to give advice - given the record of his utterly failed, absolutely ... more
- Julie on Pension age to be lifted to 70? The Government will get a massive backlash from loyal Liberals like me, if they touch the age pension. I feel angry and ... more
- Julie on PM Tony Abbott with Justin Smith The Government will get a massive backlash from loyal Liberals like me, if they touch the age pension. I feel angry and ... more
- Angela Coombes on Keneally on O’Farrell resignation @Jaydee you are 1000% correct. However, I believe in the case of O'Farrell he would have received gifts on his appointment ... more
- Athol on No alternative but for Barry to resign? I can see little old wine drinker Barry, being gifted a very lucrative cushy job aboard Tony Abbott's hasty new airport ... more
- Konrad H. on Have you lost faith in politicians? Iffy Barry O'Farrell is apparently no good, however iffy John Robertson is arguably even worse. Hypocrite Robertson is ... more
- Sam on Royal family’s affection for Australia? Affection for Australia? How nice! But I hope they don't have that very same affection that they were supposed to have for ... more
Customers want better staff service
If you were guaranteed better service at a store, would you be happy to pay a little more? Jason Morrison reveals the findings of a customer satisfaction survey, and uncovers which stores are best for service.
Stay up to date on breaking news with 2UE on Twitter
Retail king Gerry Harvey has hit back at a new survey labelling his chain of stores the worst for customer service.
Harvey Norman has come last out of ten of the country's biggest retailers, although consumer group Choice admits it used shadow shoppers at just four Sydney based stores to compile the survey.
Gerry Harvey says that method can't give a true national indiciation of his company's service.
What rights do parents have to stop their underage child from drinking alcohol? The Two Murrays on a call from a listener who was told by the courts he had no rights over his 14 year old to stop him from drinking.
How do you feel you fit into the company you work for, is your job safe? Two Murrays discuss employees feeling pressured at work and the number who think they are over qualified for the job they do.
The Harvey Norman store I frequent gives good service, is pleasant and the staff is attentive and well mannered. I can always screw the price down and walk away thinking I got a bargain. Sure I could buy stuff on line, but if shopfronts like this become a thing of the past, where do you go to actually touch and inspect products for quality?Danny Dix Saturday 29 September, 2012 - 1:46 PM
Now I see Dick Smith Electronics has been sold for around $20 million. I went into their store twice during the last year and on both occasions walked out without having been served. I have better things to do with my time than wait 20 to 30 minutes for some sour faced "salesman" to serve me. I sure hope the new owners stir them up. (By the way, I finished up buying what I wanted via the web).David T. Thursday 27 September, 2012 - 3:32 PM
I recently purchased a Sony video camer from JB HiFi and went back 1 week later to buy another battery only to find they don't sell them, so I enquired at Dick Smith only to find they don't stock spare batteries either!
Then I searched google, dragonimage.com.au want $96.70 for the NP-FV30 battery so I have bought 2 larger capacity Genuine Sony batteries on Ebay for for $24.00 free post from Hong Kong.
What is the use of service when all they say is sorry we don't stock that item sir!Bikinis not burkas! Thursday 27 September, 2012 - 2:49 AM
(Sorry re-posting due to earlier typos):
A particular Bing Lee store I experienced last year reinforced the same tepid experience the lady (who rang around 12.30pm) experienced at Harvey Norman ... sales staff sitting around refusing take initiave to help customers beyond more than "what they were employed for", or chatting amongst themselves whilst customers stood around waiting to be helped. When I finally tracked down (had to almost collar him) a staff member, he explained "the guy who's running this section is downstairs - you'll have to wait for him". It's typical of retail stores to whine (championed by Gerry Harvey) about online competition, but if a retail store refuses to provide more personal service beyond the cold reality of online shopping, why would customers bother going to the retail store? Retailers need to realise they're NOT entitled to think the Australian public 'must' or 'should' support them; they have the privilege of having customers, not the other way round. By the way, I wrote to Bing Lee about my experience; I never ever received a reply.Kim C Wednesday 26 September, 2012 - 12:53 PM
It's not just Harvey Norman. Poor service and lack of product knowledge is endemic in all brands of discount stores.David T. Wednesday 26 September, 2012 - 9:50 AM